Updated Articles

81. MWI Pet Reporting

    Last Updated: 24/04/2025 in MWI Pet MWI Pet Administration
    Summary There are a couple of Reports that can be generated from MWI Pet and in Merlin.  There are also a few visuals in Merlin to show that new clients and pets have been registered via MWI Pet. Details This page will detail how to run MWI Pet...

82. Reporting Settings

    Last Updated: 24/04/2025 in Settings Available Settings
    Summary Reporting Settings can be accessed via: Administration > Settings and selecting the 'Reporting' category.  This page documents each setting. Details Statements Show Surgery Header Enabled = Includes the surgery header on s...

83. Admin Set Up Information

    Last Updated: 17/04/2025 in MWI Pet Admin Set Up
    Your dedicated Customer Product Consultant will add an email of your choice into the MWI Pet Portal which has been specified by the practice for you to be able to log into MWI Pet.  Contained within the email is a link that is valid for 24 hours. ...

84. User Administration

    Last Updated: 17/04/2025 in Cheat Sheets Quick Reference Workflows & Tools
    Summary This sheet provides information on user administration and password policies. Password Complexity Requirements Passwords must meet the following complexity requirements: Not contain the user's account name or parts of the user's f...

85.  Access & Use

    Last Updated: 16/04/2025 in Our Support Portal
    Summary Merlin users are able to access our ticketing support portal to raise customer queries, report incidents and request additional services to name a few. Details To access the support portal, you can either click this link , as well as s...

86. Labelling Settings

    Last Updated: 11/04/2025 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

87. Insurance - non VetXML

    Last Updated: 04/03/2025 in Treatment Add Treatment
    Summary Merlin has the ability to mark clinical items as insurance. Users are then able to print or email these directly from Merlin. If your practice uses VetXML for sending the insurance claims, further details can be found here . Insurance D...

88. Written Prescription

    Last Updated: 04/03/2025 in Treatment Add Treatment
    Written Prescription If you need to issue a written prescription for a treatment you can do this straight from Merlin Creating Written Prescription  Within Microsoft Word you are able to add merge fields and prompts to the document and then u...

89. Available Integrations

    Last Updated: 04/03/2025 in Integrations Merlin Integrations
    Summary Merlin facilities the integration with various third party providers to further enhance the user experience. Details This page documents the various available integrations. Filewatcher The 'File watcher' can be configured to allow the a...

90. Version 2.2.0 September 2024

    Last Updated: 28/02/2025 in Release Notes MWI Pet Release Notes - Highlights
     The MWI Pet - Version 2.2 release contains multiple new features to enhance both the client and practice experience. New Features Registration - Previous Practice The MWI PET registration process has been updated with an additiona...

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