Resetting a Password

Resetting a Password

  1. If a user needs to reset a password as they have forgotten the current one. Depending on permissions navigate to Administration>System>Security
  2. Select the user and click on 'Edit'
  3. Tick the 'Password' box and the 'Change at Login' box. Add the new temporary password and tick the 'Admin  User Override' 
  4. Admin enters their password
  5. When the user logs back into Merlin they will get a message telling them that their password has expired.
  6. User put in the temporary password and then they enter the new one and click on 'Change'

Looking for more information?

Head into our support portal page where you will find various ways you can reach our dedicated customer support team.

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